Operating Center

Beijing Operating Center

Beijing Operating Center is located in Sunshine Financial City, Tongzhou, Beijing. Since it took root in Beijing in 2015, Beijing Operating Center has developed rapidly. At present, it has more than 300 employees. Relying on the advantages of capital universities and talents, Beijing Operating Center has absorbed a lot of excellent talents and is an important talent base in the company's strategic layout.

Chengdu Operating Center

Chengdu Operating Center is located in Sunshine Financial City, Pidu District, Chengdu. As the hub of Sunshine Golden Spot in southwestern China, it has 900 employees, including about 500 self-employed people. It can effectively guarantee the sustainable development of Sunshine Golden Spot and enhance customer service ability and operation ability. With the development of Chengdu's economy and the improvement of the city's comprehensive strength, Chengdu's talent attraction advantage is becoming stronger and stronger. The business expansion of Chengdu Operating Center can also attract talents from the West more effectively. It is believed that Chengdu will become another important regional talent center of Sunshine Golden Point in the future.

Weifang Operating Center

Weifang Operating Center is located in Shandong Call Center Base of Weifang High-tech Zone and Sunshine Building of Weifang Economic Development Zone. It is the main business development center and link of Sunshine Golden Point in eastern China, which gathers the advantages of superior call center environment, strong talent reserve and mature user base. At present, the staff of Weifang Branch has reached about 500 people.

运营管理

阳光金点结合COPC-2000 顾客服务提供商标准要求,按照COPC6.0框架建立了一套符合自身要求的管理流程和方法,形成了独有的标准化管理工具。

1、对标行业

2013-2014年,连续两年通过COPC国际标准化认证

2018年,再次通过6.0版本进行再次认证

2、专业队伍

管理人员100%通过COPC注册协调员认证(45人+)

部分组负责人通过了COPC注册协调员认证

3、标准融合

组织COPC和标准化文件融合,形成阳光特色COPC-3S标准体系

确认四个级别的文件,30余个子文件

定期组织COPC-3S文件学习,开展交叉内审

4、收益回报

根据COPC组织测算每年至少为公司节省380万的成本

客户(顾客)满意度提升至98.7%

员工总体差错率控制在0.5%以下

尝试营销直接产生收益3906万元。

信息安全

ISO27001认证

完善的信息安全管理体系: 全媒体平台:智能化、全媒体解决方案,语音识别、声纹识别等人工智能技术的运用、录音录屏、现场声音采集,实现多渠道协同,统一管理和可定制化管理,智能化的路由服务,可视化的报表服务等

传输保障:

中心实现三大运营商直接接入中心机房,并且运营商线路实现双路由保护,自动切换,无缝对接

高可靠性保障:

成都与北京实现两套硬件设备,独立运行,互为灾备,可应对任何突发情况。

供电保障:

拥有四层电力保障:市电接入——双UPS 7*24小时运行——自建发电机——外租紧急发电机接口