Beijing Sunshine Golden Point Consulting Service Co., Ltd. (formerly Sunshine Insurance Group Customer Service Center), established in 2016, headquartered in Beijing, is the participating subsidiary of Sunshine Insurance Group. With the professional customer service experience and technological advantages of Sunshine Insurance Group for many years, Sunshine Golden Point Company has quickly set foot in BPO service, operation resource optimization and management consultation, large data industry research and development, enterprise SMS operation management and other fields, providing technical support, customer mining, customer care, market research, digital solutions, telephone collection, social media nationwide and other services.
Continuing to adhere to the concept of providing professional services to customers with innovative technology, Sunshine Golden Point's call center outsourcing customer service solution has received a warm response from the market. Successful cases involving telecommunications, finance, insurance, IT, intelligent manufacturing, Internet and other industries have established a good reputation and brand image in the industry. Sunshine Golden Point Management Team and backbone personnel have working backgrounds of many years in the call center industry, and have many experiences in the construction and operation of call center. At present, the company has formed three delivery centers: North China Delivery Center with Beijing as the center, Southwest Delivery Center with Chengdu as the center, and East China Delivery Center with Weifang as the center. With the gradual promotion of Sunshine Golden Point to the capital market, Shandong Sunshine Golden Garment Information Technology Co., Ltd. was registered in Weihai District with the strong support of the local government. It was officially operated in 2019 and became the important delivery center of Sunshine Golden Point BPO and the research and development center of innovative technology and big data application.
The company has passed the international COPC standard enterprise certification, has more than 50 COPC registered certification coordinators, and has formed the working atmosphere of COPC language exchange and problem solving. On the basis of adhering to the consistent "professional services conforming to international standards", with its strong expert management team and strong management consultancy ability, Sunshine Golden Point provides the contractor with outsourcing experiences and advanced CRM platform that exceed customer expectations in the delivery process. And through in-depth cooperation with outsourcing customers, we created satisfactory innovative products and innovative channels for partners in the fields of big data applications, cloud computing and so on, increased customer interaction channels, optimized service processes, thereby significantly reduced enterprise costs, improved customer satisfaction, loyalty and repeat patronage times.
Since twenty-first Century, with the development of new technologies such as Internet +, big data, artificial intelligence, block chain and so on, sunshine gold point has been facing new opportunities and challenges. The development of new technology has gradually replaced simple and repetitive work, and high value-added business has gradually entered the bulge period of outsourcing. Sunshine gold point will keep pace with the development trend of the industry and rely on highly efficient, flexible and economic integrative solutions, not forgetting the original intention, keeping on moving forward, deeply engaged in financial insurance, intelligent manufacturing, e-commerce, aviation travel, education and training, government services and other fields, constantly embedding market advanced technology and applications in the traditional call center field, developing customer service outsourcing business steadily on the basis of meeting internal needs, and expanding the scope of business and market share globally and domestically in an all-round way, improving enterprise customer system, gradually becoming a well-known call center outsourcing enterprise at home and abroad and adding luster to the modern service industry.
Vision
To become the most highly valued business process outsourcing provider with China insight and world-class services
Customer value: customer perceived service value: customer satisfaction, accuracy, consistency, service level
Benefits from Value Customers: Customer Loyalty, Repurchase, Profit
Service Specialist: Fast Service, Comprehensive Knowledge and High Service Skills
Mission
Delivering client value and fostering employee development by applying best-practice and embracing change
Strategic thinking
A Pursuit: Creating Value
Sunshine adheres to value orientation, takes value creation as the starting point of all work, and persists in the pursuit of value creation.
Two Fundamentals: Honesty and Care
Honesty and love are the two fundamentals of sunshine's survival and development.
Sunshine adheres to the principle of the utmost good faith, abides by various laws and regulations of the state, and implements the moral norms of good faith into every link and detail, so as to assume social responsibility with good faith.
Sunshine advocates caring, people-oriented, and translates it into concrete actions, forming a caring culture with customers and employees as the main line, and running caring through the whole process of customer service and staff growth.
Three Unities: Passion and Reason, Innovation and Implementation, Team and Individual.
Sunshine insists on the unity of work passion and management rationality.
Sunshine advocates the devotion of life-like passion to the cause and gives great significance to the work. At the same time, it emphasizes rational spirit, science, norms, profession and occupation, laying equal stress on both results and processes, and correctly handling the important relationship between scale and efficiency, long-term interests and short-term interests.
Sunshine adheres to the high unity of value-centered innovation and undisputed implementation.
Sunshine advocates fantastic and open-minded thinking in order to continuously enhance the innovative ability of the organization and form a set of scientific innovative mechanism, so that innovation can become the source of sunshine's continuous success; at the same time, it emphasizes the implementation of the policy, pays attention to practice, and opposes any form of bureaucracy, formalism and liberalism.
Sunshine insists on the high unity of teamwork and personal role.
Sunshine advocates giving full play to everyone's different roles in the team, encouraging individuals to contribute wisdom and strength, while emphasizing teamwork, collective struggle and common growth. In any case, the individual shall not surpass the organization, the local interests shall be subordinate to the overall interests, and the individual interests shall be subordinate to the collective interests.
Five points of consensus: the deepest connotation is culture, the highest value is customers, the greatest wealth is employees, the best welfare is training, and the strongest ability is innovation.
Core values
Sunshine's strategic idea is to focus on the realization of the company's vision, pursue value creation, take humanities and science and technology as the two driving forces, always adhere to the customer-centered, service more customers and customer satisfaction as the guide for all work, and continuously improve the company's operating quality, market capacity, profitability, risk management and control ability, and sustainable development ability.
Gathering the strengths of all families and taking the path of self
Gather professionals from the industry and recruit talents from outside the industry
Establishing Long-term Strategic Development from a High Starting Point
Work in the Wind and Rain and Be a Man in the Sunshine
Take the Elite Road to Create Sunshine Brand
—— Sunshine "50-character motto"
